Oregon-Idaho Utilities — Local Services
Oregon-Idaho Utilities, Inc. wishes to inform the public of the availability of its telephone services which are offered in rural portions of Malheur County, Oregon and Owyhee County, Idaho.
Oregon-Idaho’s local service area includes the Oregon exchange of Jordan Valley (prefix 541/586), Adrian (541/724) and Ridgeview (541/339) and the South Mountain (208/583) exchange in Idaho. Monthly service rates within these areas vary, depending on service location, and range from $11.65 to $20.05 plus $6.50 federal end user charge for residential service, and $23.35 to $34.85 plus $6.50 federal end user charge for single line business service.
These rates include unlimited calling within the defined local areas, access to 911 services, access to operator services and directory assistance, and interexchange carrier access. Touchtone service is available for an additional $1.26 for residential customers and $2.52 for business customers.
Low income individuals eligible for the Lifeline assistance programs may be eligible for discounts from these basic service rates through the Oregon and Idaho telephone assistance programs.
For information on our services, including Lifeline eligibility, or to place an order for service, contact the Oregon-Idaho Utilities, Inc., business office at: (800) 624-0082
Additional Fees and Taxes may apply depending upon your area.
Lifeline Telephone Service
For Oregon Residents: The Federal Lifeline Credit for qualified households towards applicable voice telephone service is $5.25 per month. The Federal Lifeline Credit for qualified households towards applicable broadband services is $9.25 per month. Qualified households on federally-recognized tribal lands may receive up to an additional $25.00 in federal program benefits. The Oregon Telephone Assistance Program may provide additional credit up to the state authorized amount to qualified households towards applicable voice telephone or broadband service. Oregon-Idaho Utilities offers voice and broadband plans that are eligible for OTAP discounts to qualified low-income households. Proof of eligibility may be necessary for enrollment. OTAP and Lifeline are government provided assistance programs. OTAP and Lifeline services are non-transferable. OTAP and Lifeline supported services are limited to one benefit per household consisting of either wireline or wireless basic service, a bundle of basic service and broadband internet access services, or broadband internet access service.
For Idaho Residents: The Federal Lifeline Credit for qualified households towards applicable voice telephone service is $5.25 per month. The Federal Lifeline Credit for qualified households towards applicable broadband services is $9.25 per month. Qualified households on federally-recognized tribal lands may receive up to an additional $25.00 in federal program benefits. The Idaho Telephone Service Assistance Program may provide and additional $2.50 per month to qualified households towards applicable voice telephone service.
General Lifeline Information
The total credits received from Federal and State Lifeline programs cannot exceed the total applicable monthly charges for service. Only one Lifeline service can exist per household. Lifeline credits can only apply against one applicable service type per household. For more information on Lifeline service in Oregon, please contact our office, or your state Public Utilities Commission at (800) 848-4442, TTY (800) 648-3458. To sign-up for Federal Lifeline assistance in Oregon on non-tribal lands please call (800) 848-4442, TTY (800) 648-3458. For Oregon tribal lands or in Idaho please visit https://www.checklifeline.org/lifeline
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Oregon-Idaho Utilities — Optional Calling Features
The following optional calling features are available where our equipment will support their use. Consult a customer service representative to see if these features are available in your area and to obtain pricing information. Some optional calling features are not compatible with other calling features.
Uses special signaling between telephone company equipment to provide the identity of the telephone that a person is using to place a call to you. The calling identity provided will only display the associated telephone number of the originating phone. You will need to purchase a caller ID equipped telephone or an add-on caller ID display unit to use caller ID. Caller ID service includes the Automatic Callback and Automatic Recall features. If you also have the Call Waiting feature installed on the same line, Caller ID on Call Waiting will be added to preserve the Caller ID function on your line.
Caller ID Blocking
Allows you to block your calling identity on an outgoing call. Caller ID Blocking will automatically be installed on all customer telephone lines. Caller ID is not a prerequisite.
Per-Call Blocking allows you to block your calling identity only on selected calls by dialing a blocking code prior to placing your call.
Line Blocking blocks your calling identity on all outgoing calls except for selected calls where you dial an un-blocking code.
Included with Caller ID. Automatic Callback calls the last phone number you dialed from your phone. If that number is busy, our equipment monitors the status of the phone you called for up to 30 minutes. When both your phone and the phone you called are idle, your phone rings and displays the number to be called on your caller ID display. If you answer, your call will be placed. If you do not answer, the call is not placed.
Automatic Recall (Last Call Return)
Included with caller ID. Automatic Recall calls back the last telephone that called you. If that number is busy, our equipment monitors the status of the phone you called for up to 30 minutes. When both your phone and the phone you called are idle, your phone rings and displays the number to be called on your caller ID display. If you answer, your call will be placed. If you do not answer, the call is not placed.
Changed or Disconnected Numbers
If you change your number or voluntarily disconnect your phone, we can provide an announcement to notify callers of your new number for up to 3 months after the change. In order to set up the referral, you must give us a new telephone number where callers can reach you prior to the number change or disconnection.
Selective Call Screening
Selective Call Screening is a powerful tool that lets you customize how you receive incoming calls on your phone. Telemarketers and callers blocking their identity will hear a recorded message telling them that the number they have reached does not accept calls from telemarketers or private callers. Telemarketers are instructed to hang up and add your number to their do not call list. Persons that block their calling identity will be given the option to dial a 1 to reveal their calling identity to you and allow their call to complete.
You will also be able to add callers to the “blocked” caller list. Callers that are on the “blocked” list will receive a message stating that the number they have reached does not accept calls from the phone they are calling from.
These screening features may be turned on and off by dialing the appropriate activation and deactivation codes from your phone.
Call Waiting allows you to answer a second call while you are using your telephone.
Call forwarding lets you transfer your incoming calls to any telephone that you can dial in the USA. NOTE: If you forward your calls to a telephone that is long-distance from your phone, long-distance charges will apply to all forwarded calls.
Call Forward Busy/Don’t Answer
Call Forward Busy/Don’t Answer acts like two separate features. You can set your phone to forward when your phone is busy, you can set your phone to forward when you do not answer it, or you can set both forward options to work at the same time.
This service lets you add a third person to your conversation.
Speed Calling provides one-digit codes for up to 8 of the telephone numbers you call most. You can dial both local and long-distance calls with Speed Calling.
This feature allows you to have one telephone number for yourself and a separate telephone number for other family members by associating a second separate telephone number with your primary line. The distinctive ring phone number has a different ringing pattern assigned to it so that you can easily tell whether the call was placed to your primary line or the family member’s distinctive ring line.
Call waiting, speed calling, three way calling, and selective call screening, may separately be installed as options on both the primary line and a distinctive ringing line. With call waiting on a distinctive ringing line, a distinct call waiting tone will identify which line is receiving the call while you are using your primary line.
Scheduled Conference Calls
You may call our office to set up a scheduled conference call. Between 3 and 8 persons can call the conference bridge and participate in the call at one time.
The person that orders the conference is known as the conference administrator. The conference administrator will be given the bridge number and a unique pass code to be given to the conference participants.
A participant will call the conference bridge number and be prompted for a pass code. If the person enters a correct pass code, they will be placed in the conference. Participants that call the conference bridge before the administrator has called in will be placed on hold until the administrator calls. When participants join or exit the conference, a tone will sound as a notification to other participants.
Touchtone Dialing is available as an option in some locations.
Originating Toll Blocking Service
Offered free of charge to lifeline customers, Non-lifeline customers may be charged a fee.
Blocking of Calls to 900 numbers, third party calls and collect calls are available free of charge to all customers.
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Oregon-Idaho Utilities — How To Place An Order
In order to apply for telephone service, please call our customer service department at:
- Oregon-Idaho Utilities: 800-624-0082
Our customer service experts will be happy to assist you in selecting the services and features that meet your needs.
When calling for service please be prepared to provide the following information:
- The address where service will be installed. If there is no known address for the service location, please provide as complete a legal description for the property as possible.
- The address where you will receive billing.
- If service has been provided to that address before please provide us the prior telephone number.
- Which persons are authorized to call us to discuss the account or make changes to it.
- Whether you are eligible for lifeline discounts.
- Will the telephone number be published and listed or not.
- Which optional calling features you want on the line.
- If you would like to subscribe to our inside wire maintenance plan.
- Which long distance carriers you will select for the account.
- Letter of credit or other credit information.
- Whether you will hire us to install jacks or wiring in your home.
You may need to provide other information in addition to the above.
Please do not attempt to place an order by email or with our repair technicians. In order to assure that your order is worked efficiently and correctly please contact our customer service department at the appropriate 800 number above.
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Oregon-Idaho Utilities — Telephone Services FAQs
Below are items to consider when applying for telephone service with us
- You must be a responsible adult over the age of 18 to qualify for telephone service.
- You must apply for telephone service under your legal name. Applying for service under a false name or someone else's name may be a crime.
- We can provide language translation services if necessary.
- We do not provide service in the Treasure Valley.
- If you cannot provide proof of acceptable credit, you may be required to pay a deposit prior to service.
- You can add features and make changes to your account after the initial install, but you will have to pay additional non-recurring fees for each additional order submitted.
- Typically, there is no non-recurring fee for disconnecting service or some features.
- If a site visit is required for installation of service, our repairman will not enter your household unless a responsible adult is on premise to supervise the visit. Do not leave a key or give our repairman a key to your house.
- You are responsible for installation and operation of the jacks and wiring in your home. You can take care of them yourself, hire a third party to handle them, or you may hire us.
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