Oregon-Idaho Utilities billing Inserts and Messages
Updated: July 28, 2021
Message to our Customers:
On July 16, 2020, the FCC adopted rules to establish 988 as the new, nationwide, 3-digit phone number for Americans in crisis to connect with suicide prevention and mental health crisis counselors.
The rules require all phone service providers to direct all 988 calls to the existing National Suicide Prevention Lifeline by July 16, 2022. During the transition to 988, Americans who need help should continue to contact the National Suicide Prevention Lifeline by calling 1-800-273-8255 (1-800-273-TALK) and through online chats. Veterans and Service members may reach the Veterans Crisis Line by pressing 1 after dialing, chatting online at www.veteranscrisisline.net, or texting 838255.
The new rules will apply to all telecommunications carriers as well as all interconnected and one-way Voice over Internet Protocol (VoIP) service providers. They provide for a two-year transition, reflecting the real challenges of this nationwide effort, including the need for widespread network changes and providing time for the National Suicide Prevention Lifeline to prepare for the expected increase in the volume of calls. Under these rules, calls to 988 will be directed to 1-800-273-TALK, which will remain operational during the 988 transition and after it is completed. To ensure that calls to 988 reach the National Suicide Prevention Lifeline, all covered providers will be required to implement 10-digit dialing in areas that both use seven-digit dialing and use 988 as the first three numbers in seven-digit phone numbers. In the meantime, anyone in the United States experiencing a suicidal crisis or emotional distress should call 1-800-273-8255.
Customers in the 541 and 208 area codes in Oregon and Idaho already dial 10-digits to complete a local call. Customers in the 775 Area Code in Nevada will begin dialing (area code + 7-digit telephone number) on APRIL 24, 2021. On October 24, 2021 customers in Nevada must dial all local calls using the 10-digit format or their call may not complete.
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