Telephone and Broadband Services Telephone Services Broadband Services

You are here: Services >> HTC Telephone Services >> FAQs

HTC Telephone Service FAQs Print this page Email this page

Below are items to consider when applying for telephone service with us

  • You must be a responsible adult over the age of 18 to qualify for telephone service.
  • You must apply for telephone service under your legal name. Applying for service under a false name or someone else's name may be a crime.
  • We can provide language translation services if necessary.
  • We do not provide service in the Treasure Valley.
  • If you cannot provide proof of acceptable credit, you may be required to pay a deposit prior to service.
  • You can add features and make changes to your account after the initial install, but you will have to pay additional non-recurring fees for each additional order submitted.
  • Typically, there is no non-recurring fee for disconnecting service or some features.
  • If a site visit is required for installation of service, our repairman will not enter your household unless a responsible adult is on premise to supervise the visit. Do not leave a key or give our repairman a key to your house.
  • You are responsible for installation and operation of the jacks and wiring in your home. You can take care of them yourself, hire a third party to handle them, or you may hire us.