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Broadband Support

If you suspect that you are having problems with your broadband service, please call us at one of the following numbers to report the problem:

  • Oregon-Idaho Utilities, Inc: 800-624-0082
  • Humboldt Telephone Company: 800-847-5302
  • Or you can dial 611 from a Telephone in our area.

Please do not attempt to report problems by email. We do not monitor it for trouble reports.

Before you call, you should take a minute to check these things first:

If you have one of these problems then the trouble is not with your broadband connection.

  • If you can reach some Websites but not others then the problem is not your broadband service.
  • If some computers can reach the internet but others cannot this indicates that you may have a firewall problem or a set-up issue with that computer.
  • Is Your LAN port plugged into the router and is the LAN cable OK?
  • Make sure that each telephone instrument sharing your broadband line also has an in-line filter.
  • Make sure that all fax machines and satellite TV boxes have a filter. These are often missed.
  • Try powering off our router, counting to ten, and powering it back on again.
  • If you have a wireless router behind our router you should set it as an access point only with DHCP enabled. Do not configure it as a router also as it can interfere with our router.
  • If you hare having problems with your email but you can connect to the Web, then the problem is with your computer or a program on your computer.
  • Remember, we do not provide computer, software or home network support. If you have a problem with one of these, please contact a qualified computer technician for help.

If you are looking for information on the following, please select one of the links below:

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