Broadband Support | Oregon Idaho Utilities

If you suspect that you are having problems with your broadband service, please call us at one of the following numbers to report the problem:

Please do not attempt to report problems by email. We do not monitor it for trouble reports.

Before you call, you should take a minute to check these things first:

If you have one of these problems then the trouble is not with your broadband connection.

If you can reach some Websites but not others then the problem is not your broadband service.
If some computers can reach the internet but others cannot this indicates that you may have a firewall problem or a set-up issue with that computer.
Is Your LAN port plugged into the router and is the LAN cable OK?
Make sure that each telephone instrument sharing your broadband line also has an in-line filter.
Make sure that all fax machines and satellite TV boxes have a filter. These are often missed.
Try powering off our router, counting to ten, and powering it back on again.
If you have a wireless router behind our router you should set it as an access point only with DHCP enabled. Do not configure it as a router also as it can interfere with our router.
If you hare having problems with your email but you can connect to the Web, then the problem is with your computer or a program on your computer.
Remember, we do not provide computer, software or home network support. If you have a problem with one of these, please contact a qualified computer technician for help.